Privacy Policy

Last Updated: October 7, 2026

Melton Heating & AC respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our company, or requesting our services.

This Privacy Policy explains how Melton Heating & AC may collect, use, store, and disclose information obtained through this website.

By using this website, you acknowledge the practices described in this Privacy Policy. Where required, we will obtain your consent before using non-essential cookies or similar tracking technologies.

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1. INFORMATION WE MAY COLLECT

We may collect information that you voluntarily provide to us when you:

• Submit a contact or service request form

• Request information about our heating and air conditioning services

• Contact us by telephone

• Contact us by text message

• Contact us by email

• Request an appointment or estimate

• Communicate with us regarding an existing or potential service relationship

Information you voluntarily provide may include:

• Name

• Email address

• Telephone number

• Service or property address

• Information regarding your heating or air conditioning needs

• Information contained in messages or correspondence you send to us

• Other information you voluntarily provide

Please do not submit sensitive personal information through general website contact forms unless it is necessary for the service you are requesting.

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2. INFORMATION COLLECTED AUTOMATICALLY

When you visit this website, certain technical information may be collected automatically by the website platform and other authorized technologies used to operate, secure, maintain, or analyze the website.

This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• General geographic information derived from an IP address

• Referring website or source

• Pages visited

• Date and time of visits

• Website interactions

• Cookie and consent preferences

• Other technical information relating to your use of the website

This information may be used to operate and secure the website, identify technical problems, understand website usage, improve website performance, and measure the effectiveness of our services or marketing where permitted.

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3. HOW WE USE INFORMATION

Melton Heating & AC may use information collected through this website to:

• Respond to questions and service inquiries

• Schedule or coordinate HVAC services

• Provide estimates or information requested by customers

• Communicate regarding appointments or services

• Provide customer support

• Maintain business and service records

• Improve our website and services

• Monitor website performance

• Protect against fraud, misuse, or security threats

• Comply with applicable legal and regulatory requirements

• Establish, exercise, or defend legal rights

• Measure advertising or marketing effectiveness where applicable and permitted

• Communicate with customers regarding services they have requested

We do not intend to use information submitted through an ordinary service inquiry to enroll a visitor automatically in unrelated promotional marketing.

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4. WIX WEBSITE PLATFORM

This website is created and hosted using Wix.com and related Wix services.

Wix provides website hosting, security, forms, analytics, cookie-management features, and other technologies that may be used in connection with this website.

As part of providing these services, Wix may process technical and personal information in accordance with its own privacy practices and applicable agreements.

Visitors should understand that information transmitted through this website may therefore be processed through Wix systems and infrastructure.

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5. COOKIES AND SIMILAR TECHNOLOGIES

This website may use cookies and similar technologies.

Cookies are small data files stored on a visitor's browser or device that may help websites operate properly, remember preferences, understand website usage, provide functionality, and measure marketing effectiveness.

Cookies used through this website may fall into categories such as:

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Essential Cookies

These cookies are necessary for basic website operation, security, network management, fraud prevention, consent management, and other functions required for the website to work correctly.

Essential cookies may operate without optional consent where permitted by applicable law.

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Functional Cookies

Functional cookies may allow the website to remember choices or provide enhanced functionality.

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Analytics Cookies

Analytics technologies may be used to understand how visitors interact with the website, including which pages are viewed and how visitors navigate the site.

This information may help us identify errors and improve website performance and usability.

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Marketing Cookies

If marketing or advertising technologies are used, these technologies may help measure advertising effectiveness, understand how visitors reached the website, or provide relevant advertising.

Where consent is required, non-essential analytics, functional, or marketing cookies are intended to operate according to the choices made through our cookie-consent system.

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6. COOKIE CONSENT AND YOUR CHOICES

Our website may provide a cookie-consent tool allowing visitors to manage non-essential cookies.

Depending on the options presented, visitors may be able to:

• Accept cookies

• Reject non-essential cookies

• Select specific categories of cookies

• Modify previously selected preferences

Visitors may change their cookie preferences using the Cookie Settings or privacy preference tool available on the website when provided.

Please note that disabling certain cookies may affect the functionality or performance of portions of the website.

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7. THIRD-PARTY TECHNOLOGIES AND SERVICE PROVIDERS

Melton Heating & AC may use third-party companies and technologies to help operate, maintain, secure, analyze, improve, or support this website and our business.

Depending on the services in use and your privacy choices, these providers may process limited information such as:

• IP address

• Device information

• Browser information

• Website activity

• Referral information

• Cookie identifiers

• Information you voluntarily submit

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Third-party services may include providers involved in:

• Website hosting

• Website security

• Analytics

• Advertising

• Search engine services

• Customer communications

• Forms

• Spam or fraud prevention

• Financing

• Reviews

• Business administration

• Other website or customer-service functions

These providers may maintain their own privacy policies and practices.

We encourage visitors to review the privacy policies of third-party services they choose to interact with.

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8. ANALYTICS

We may use analytics services, including analytics functionality provided through Wix or other authorized providers, to understand how visitors use our website.

Analytics information may include pages viewed, approximate visit duration, device or browser characteristics, traffic sources, and interactions with portions of the website.

Where required by applicable law or our chosen privacy configuration, non-essential analytics technologies are subject to visitor cookie preferences.

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9. ADVERTISING AND TRACKING TECHNOLOGIES

Melton Heating & AC may use advertising or measurement technologies to determine how visitors find our website or to measure the effectiveness of advertising campaigns.

Depending on the technologies in use, third-party providers may receive technical information concerning website visits or interactions.

Where required, non-essential advertising and marketing technologies are intended to operate only in accordance with visitor consent choices.

Melton Heating & AC does not intend for sensitive personal information submitted through service inquiry forms to be used for behavioral advertising.

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10. WEBSITE FORMS

Information submitted through website forms is used primarily to respond to the visitor's request, provide requested information, schedule or discuss services, and maintain appropriate business records.

Submitting a contact or service inquiry form does not, by itself, constitute consent to receive unrelated promotional text messages or marketing communications where separate consent is legally required.

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11. EMAIL, TELEPHONE, AND TEXT COMMUNICATIONS

If you provide your email address or telephone number, Melton Heating & AC may use that information to respond to your inquiry and communicate regarding services you requested.

Communications may include:

• Responding to questions

• Appointment coordination

• Service scheduling

• Service-related updates

• Estimates

• Follow-up concerning requested services

• Customer-support communications

If you contact us by text message, standard message and data rates imposed by your wireless carrier may apply.

Providing a telephone number for a service inquiry does not automatically authorize Melton Heating & AC to send recurring promotional or automated marketing text messages where separate consent is required by law.

If we offer optional promotional text-message programs in the future, additional disclosures and consent requirements may apply.

 

12. FINANCING AND THIRD-PARTY WEBSITES

Our website may contain links to financing providers, manufacturers, review platforms, suppliers, social media services, or other third-party websites.

For example, visitors may choose to follow a link to an outside financing provider to learn about financing options.

When you leave our website and visit a third-party website, that third party's privacy policy and terms apply.

Melton Heating & AC does not control the privacy, security, or data-handling practices of independently operated third-party websites.

We encourage you to review their privacy policies before submitting personal information.

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13. EXTERNAL LINKS

Our website may include links to manufacturers, suppliers, financing providers, review websites, social media services, or other third-party resources.

Providing a link does not mean that Melton Heating & AC controls that third party's privacy practices.

Once you leave our website, information you provide to another website is governed by that site's privacy practices and policies.

 

14. SHARING OF INFORMATION

Melton Heating & AC may disclose information when reasonably necessary to operate our business or provide requested services.

Information may be provided to vendors, contractors, technology providers, professional advisers, or service providers that assist with functions such as:

• Website hosting

• Website administration

• Security

• Analytics

• Communications

• Scheduling

• Business operations

• Customer service

• Financing

• Legal or regulatory compliance

We may also disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to valid legal process

• Cooperate with government or regulatory authorities

• Protect our rights, property, customers, employees, or others

• Investigate suspected fraud or misuse

• Protect the security or integrity of our website

• Establish, exercise, or defend legal claims

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15. SALE OR SHARING OF PERSONAL INFORMATION

Melton Heating & AC does not intend to sell personal information provided through ordinary customer service or HVAC service inquiries for monetary compensation.

Certain privacy laws may define terms such as "sale," "share," "targeted advertising," or "cross-context behavioral advertising" more broadly than an ordinary sale for money.

If technologies used on this website constitute a sale or sharing of personal information under an applicable privacy law, visitors will be provided with any rights or choices required by that law.

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16. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries

• Provide requested services

• Maintain customer and service records

• Meet accounting or business obligations

• Resolve disputes

• Enforce agreements

• Protect legal rights

• Comply with applicable laws and regulations

Different types of information may be retained for different periods depending upon their purpose and applicable legal requirements.

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17. DATA SECURITY

Melton Heating & AC takes reasonable steps intended to protect information handled through our business and website.

However, no website, internet transmission, electronic database, or storage system can be guaranteed to be completely secure.

Visitors should therefore use reasonable care when transmitting information online.

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18. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have certain rights concerning personal information about you.

These rights may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Obtain information concerning how personal information is used

• Withdraw certain consent previously provided

• Opt out of certain types of data processing where applicable

• Exercise other rights available under applicable privacy laws

Privacy rights vary by jurisdiction and may be subject to exceptions.

We may need to verify your identity before completing certain privacy requests.

To submit a privacy-related request, please contact Melton Heating & AC using the information provided at the end of this Privacy Policy.

19. CHILDREN'S PRIVACY

This website is intended for individuals seeking heating, air conditioning, and related home or business services.

It is not directed toward children under the age of 13, and Melton Heating & AC does not knowingly seek to collect personal information from children under 13 through this website.

If we become aware that personal information from a child under 13 has been submitted to us inappropriately, we may take reasonable steps to delete that information.

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20. DO NOT TRACK AND BROWSER PRIVACY CONTROLS

Some browsers and devices provide privacy controls or "Do Not Track" signals.

Because there is not one universally implemented standard for all browser-based privacy signals, website responses may vary depending on the technology involved and applicable legal requirements.

Where legally required and technically supported, we will endeavor to respect applicable privacy choices and consent settings.

Visitors may also use our website's Cookie Settings tool to manage available cookie preferences.

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21. CHANGING OR WITHDRAWING COOKIE CONSENT

Visitors who have previously made cookie selections may be able to change those selections through the Cookie Settings or privacy preferences feature available on the website.

Visitors may also control cookies through their individual web browser settings.

Deleting or blocking cookies through a browser may affect certain website features or require visitors to make their privacy selections again.

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22. INTERNATIONAL VISITORS

Melton Heating & AC primarily provides services within its service area in the United States.

However, websites may be accessed from locations outside the United States.

If you access this website from another jurisdiction, information may be processed in the United States or through service providers located in other jurisdictions.

Privacy rights and requirements may differ depending on where you are located.

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23. CHANGES TO THIS PRIVACY POLICY

Melton Heating & AC may revise this Privacy Policy periodically to reflect changes in our website, technologies, business practices, service providers, or legal requirements.

When material updates are made, the "Last Updated" date at the top of this Privacy Policy may be revised.

We encourage visitors to review this Privacy Policy periodically.

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24. CONTACT US

If you have questions about this Privacy Policy, information you submitted through this website, or your privacy choices, please contact:

Melton Heating & AC
3750 North Hampton Drive
Kennesaw, GA 30144
Phone: 770-312-0168
Email: tommelton@meltonheatingac.com

Website: www.meltonheatingac.com